Commonly, some participants who attended my “Facilities Management’s Service Level Agreements” (FM-SLA) workshops have the thought that after completing the programme they can achieve a Service Level Agreements for their facilities management services. That expectation reflects the common misconception about developing an FM-SLA by filling in the blanks in a template. Learning the knowledge and…
How to achieve a win-win relationship in FM-SLA
Having a Facilities Management Integrated Management System (IMS) in place serves as a single source of management systems, to provide clarity and a coordinated effort, whereby the FM practitioners can refer to the FM function’s policies, objectives, their respective processes, roles, and responsibilities in FM operations.
How adopting ISO 41001 FM Management System Standard helps to optimise FM Performance Adopting the ISO 41001 FM Management System Standard helps guide facilities management to achieve consistent and continually improved performance excellence. ISO 41001 was developed to guide FM to optimise its performance continually through: Improved functional effectiveness and efficiency; Improved service deliverables;…
I will be sharing a series of post on the International Standards for Facility Management (FM) covering the Scope, Key Concepts and Benefits. In this post, I will cover the Scope and Benefits of FM. FM manages a broad scope of support services which are often critical in facilitating an organisation’s core business activities. The…
