Most organisations will be undergoing change, due to this Covid-19 pandemic and in anticipating the post Covid-19 business environment. Generally, for organisations to remain relevant and competitive in the new normal business environment, the fundamental drivers are Speed, Cost and sensitivity to customers’ demand.

As the mission of Facilities Management (FM) is to manage its organisation’s built-environment and support services to accommodate and facilitate its business success, FM has to adapt to its organisation’s change, to align FM activities with the organisation’s strategic objectives and goals.

For FM to demonstrate its value add and business advantage to organisations, it needs to establish a transparent and agile strategy with “FM Objectives and Key Results” in aligning and supporting achieving results and implementing change. An effective set up of “FM Objectives and Key Results” enable:

1.     Focus and Commitment to Priorities

Having clear defined and measurable goals help to guide the team’s attention on what is important and to stay up-to-date and on track.

2.     Align and Involve Team Members

Alignment with the Objectives and Key Results helps the team members to see the big picture and to work together to accomplish both individual and the FM goals.

3.     Track for Accountability

Just as the saying “If you can’t measure, you can’t manage”, having clear set Objectives and Key Results will make it easy to track at a glance and enable tracking for both the team’s and individual’s progress.

4.     Commit for Continual Improvement

Having the buy-in from the team, in achieving the set FM Objectives and Key Results, is key to high FM performance.